Service scope
Kinola is a communication tool that helps users send optional I’m OK updates, lets family members see that status, manages family plans, and starts explicitly authorized location sharing.
Not an emergency service
Kinola does not diagnose health conditions, guarantee that a person is safe, replace ambulance/police/fire services, or guarantee delivery of notifications in every circumstance. In an emergency, use official emergency channels in your location.
User responsibilities
- Keep account and contact information accurate and current.
- Review family members, roles, sharing scope and device permissions regularly.
- Protect the account, device and sign-in information; never share passwords or one-time codes.
- Understand that location sharing can be affected by device, connectivity and Android manufacturer restrictions.
Membership and Google Play purchases
Membership and Gold features are offered according to the product, period and price shown in the app and Google Play. Final price, tax, trial, renewal and refund terms are shown by the Google Play account and store screen. Family plan features apply within the active-member capacity of the relevant plan; Gold does not change the base plan capacity.
Google Play subscriptions are managed and cancelled through the Google Play account. Account deletion and subscription cancellation are separate actions; check the subscription separately in Play.
Location and notification limits
Users can stop location sharing and feature permissions at any time. Background location, battery saving and connectivity restrictions can cause delays. The app is not an emergency communications channel or continuous tracking service.
Privacy and account operations
Data processing and user controls are described in the Privacy Policy. Users who cannot access the app can use the secure request path on the account deletion page; reinstalling the app is not required.
Contact
For product support, email support@aileguvende.com. Do not include passwords, one-time codes, access tokens, family codes or precise location in email.